Kevin,
I sent you an email about this a few days ago. Did you get it? I do not wish to post my email in the forum but I want you to contact me directly if you have any problems. I am the go-to-guy for any web site problems and am activly trying to debug the problem with your account. Contacting me directly is your best path to a successful resolution.
If you got my email please write to me directly any time you have a problem and I will fix it immediately. Knowing the time that the probelm occurs will help me figure out why your account is loosing access. If you did not get the email please post a reply here stating so and I will send you another email.
Hope to hear from you soon and fix this problem.
Greg