Technical Problems

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    Here is a short tutorial going through the steps of downloading the Online Program videos.

    Frist we recommend that you use either Mozilla Firefox or Google Chrome browers for downloading and playing our videos online. You can get them here:

    Mozilla Firefox Free Download

    Google Chrome Free Download

    You may also need Flash installed on your computer which most computers have by default. If you need to install this you can do so here:

    Adobe Flash Free Download

    Now that you are hopefully using Google Chrome or Mozilla Firefox to view this web page, let’s get started with the steps of downloading.

    1. Below the player box where you play and watch your video, you will see text that says “Right click and Save Link/Save Target to download the video:  file name in blue text  i.e. “dragon-tiger-ophx-x.mp4”
    2. Use the right button on your mouse to click on the file name in blue text. If your mouse only has one button, then you will hold the control (ctrl) button on your keyboard and click on the text with your one mouse button.
    3. You will see a small box appear with different options. Click on the option that says “save link as” or “save target as“. The wording may be slightly different depending on which web browser you are using.
    4. Another box will appear and you will be asked to choose a location on your computer( desktop, documents, downloads,  folder, or hard drive). This location is where the video file will be be downloaded.
    5. You will then click on “ok” or “accept” or “confirm” or “yes” or some variation of those words which basically means “yes, I want to download the video”
    6. Go to the location of  the downloaded video file and play it the way you normally play video/movie files.

    If you do not know what program you should use to play video files, an application called VLC is helpful and plays almost all video formats as well as audio formats.

    You can download it for free here: Download VLC Media Player

    We hope this helps. Let us know if you have any questions.

    Kind Regards, 

    Energy Arts Team




    Our video player has buffering capability. If you have a slow internet connection please try the following:

    • Click the big play button to start the video
    • Click the small pause button in the bottom left
    • Wait for the video to buffer. You can see this in the timeline bar at the bottom of the player. The background of the time line will begin filling in from the left.
    • Click the Play button in the bottom left when there is enough buffer

    The amount of buffer needed depends on your connection. First try 1/4 or the video. If you are on a really slow connection you may need more. We tested the video using a 1Mbit connection, which is the slowest broadband option, and it was able to play smoothly. Anything slower than that is just too slow for video unless the video qualiyt is very poor.

    Let us know if this works for you.




    I am unable to download EATC 3, Month 7, tai chi session 10. I have tried 7 or 8 times on different days and at different times of day. The small circle at the center of the screen keeps turning and turning and never stops. Usually it stops and the screen goes black with the white “play” arrow and then I can click that arrow, the screen changes to the “Energy Arts” title screen and I can then right click and download to the usual location.

    I’m feeling frustrated. Any helpful hints?

    Thank you!

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